Manager Category Experience

Home Depot

Store Support Center, USA
On-site
Analyze customer information
Optimize customer experience merchandising
Manage and mentor a team
The Home Depot is seeking a Manager of Category Experience to improve customer research and shopping experiences by analyzing customer data, merchandising strategies, and competitive benchmarks. The role requires strong leadership, analytical skills, and online retail experience to enhance customer satisfaction and drive sales

Job Summary

  • Analyze and leverage customer information and behaviors as well as competitive benchmarking to prioritize critical actions to improve the customer research/shopping experience.
  • Optimize customer experience merchandising, taxonomy, purchase path (search and navigation), data content, SEO and post transaction results.
  • Manage and mentor a top-performing team and lead targeted online/interconnected initiatives that address customer gaps.

Matching Summary

Match Score: 85

The Home Depot is seeking a Manager of Category Experience to improve customer research and shopping experiences by analyzing customer data, merchandising strategies, and competitive benchmarks. The role requires strong leadership, analytical skills, and online retail experience to enhance customer satisfaction and drive sales.

Skills & Requirements

Must-have

  • Analyze customer information
  • Optimize customer experience merchandising
  • Manage and mentor a team
  • Lead online initiatives

Nice-to-have

  • Competitive benchmarking
  • Channel-interconnected retail leadership
  • Fast-paced environment

Key Requirements

  • Minimum 4 years of work experience
  • Bachelor's degree or equivalent
  • Legally permitted to work in the United States
  • Must be eighteen years of age or older

Work Rights

Not specified

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