Customer Success Manager - Global Public Sector

Salesforce

Base: cad 115,200 to cad 158,400 annually; bonus/e...
Hybrid (3 days in-office required)
3+ years customer success experience
Sales cloud and service cloud expertise
C-level stakeholder management skills
Salesforce is seeking a Customer Success Manager for its Global Public Sector division, focusing on ensuring customer satisfaction and maximizing the return on investment for clients using the Signature Success Plan. The ideal candidate will have a strong background in customer success, demonstrated consulting skills, and familiarity with Salesforce's Sales and Service Cloud

Job Summary

  • The Customer Success Manager serves as a trusted advisor and extension of the customer's workforce to ensure high-value clients achieve significant ROI.
  • This role requires leveraging AI agents for automation tasks such as meeting summaries, QBR data collection, and initial health monitoring.
  • Candidates must demonstrate strong consulting skills to drive business value and influence C-level conversations within public sector organizations.

Matching Summary

Match Score: 85

Salesforce is seeking a Customer Success Manager for its Global Public Sector division, focusing on ensuring customer satisfaction and maximizing the return on investment for clients using the Signature Success Plan. The ideal candidate will have a strong background in customer success, demonstrated consulting skills, and familiarity with Salesforce's Sales and Service Cloud.

Salary

Base: CAD 115,200 to CAD 158,400 annually; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 3+ years Customer Success experience
  • Sales Cloud and Service Cloud expertise
  • C-level stakeholder management skills
  • AI agent proficiency and prompt engineering
  • Quarterly business review execution

Nice-to-have

  • Public sector industry experience
  • Fluency in English and French
  • Salesforce consultant certifications
  • Einstein for Sales and Service knowledge
  • Experience with autonomous agent capabilities

Key Requirements

  • 3+ years relevant industry expertise
  • Cloud/Platform requirements including Sales and Service Cloud
  • Salesforce certifications (preferred)
  • Bilingual fluency in English and French (preferred)

Work Rights

Not specified

Tailored Resume

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