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Merck Sharp & Dohme Corp is seeking a CRM & SFE Manager to oversee the CRM and Sales Force Effectiveness capabilities, ensuring data quality and user adoption across markets. The role involves collaboration with commercial teams, governance of SFE processes, and continuous improvement of CRM capabilities.
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Job Summary
The role is accountable for system reliability, data quality, and user adoption to ensure compliant CRM use across markets.
You will coordinate cross-market SFE cycles including segmentation, targeting, and incentive guardrails while maintaining governance frameworks.
This position serves as the single point of accountability for CRM and SFE, partnering closely with commercial teams and IT stakeholders.
Matching Summary
Match Score: 75
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Merck Sharp & Dohme Corp is seeking a CRM & SFE Manager to oversee the CRM and Sales Force Effectiveness capabilities, ensuring data quality and user adoption across markets. The role involves collaboration with commercial teams, governance of SFE processes, and continuous improvement of CRM capabilities.
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Skills & Requirements
Must-have
CRM administration experience
Sales Force Effectiveness cycles
Data governance and quality
Stakeholder management skills
Multi-country coordination
Nice-to-have
Pharma or healthcare background
Coaching mindset approach
Continuous improvement focus
Analytical working style
MarTech certifications preferred
Key Requirements
Degree in Business, Marketing, IT, or Data Analytics