PerkinElmer is seeking a Customer Service Representative in Shanghai to manage billing processes, ensure timely payment collections, and handle customer inquiries. The role emphasizes maintaining accurate records, supporting service team performance, and delivering high levels of customer satisfaction
Job Summary
Operate billing and invoicing processes for post-warranty service orders promptly after the field engineer completes on-site work, ensuring alignment with contract terms and pricing policies.
Handle incoming customer inquiries via the 800 call center, including service status updates, billing questions, and general support, with a focus on first-call resolution and customer satisfaction.
Assist the service team in achieving quarterly and annual performance targets by supporting order closure, revenue recognition, and customer retention initiatives.
Matching Summary
Match Score: 85
PerkinElmer is seeking a Customer Service Representative in Shanghai to manage billing processes, ensure timely payment collections, and handle customer inquiries. The role emphasizes maintaining accurate records, supporting service team performance, and delivering high levels of customer satisfaction.