This role serves as a strategic advisor to business leaders to identify challenges and drive operational excellence across the enterprise
Job Summary
This role serves as a strategic advisor to business leaders to identify challenges and drive operational excellence across the enterprise.
The team is responsible for defining, developing, and maintaining critical capabilities enabling all IT and business teams to deliver outstanding services.
Workday offers a flexible work approach requiring at least 50% time in-office or field per quarter while supporting remote home office roles.
Matching Summary
This role serves as a strategic advisor to business leaders to identify challenges and drive operational excellence across the enterprise.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
12+ years ServiceNow platform experience
ITIL Foundation Certification required
Full lifecycle development for customizations
Strategic advisor to business stakeholders
ServiceNow ITSM and ITSDLC expertise
Nice-to-have
ServiceNow Admin or App Engine certification
Experience with PagerDuty integration
Proven record of driving user adoption
Strong focus on exceptional user experiences
Curious minds and courageous collaborators
Key Requirements
Minimum 12+ years of ServiceNow design and implementation experience
Bachelor's degree in Computer Science or equivalent professional experience
ITIL Foundation Certification mandatory
Proven track record in cross-functional project delivery