Manages end-to-end service delivery ensuring that specific objectives are met, reviews and resolves issues and problems related to staffing and estimating, client concerns, and operations
Job Summary
Manages end-to-end service delivery ensuring that specific objectives are met, reviews and resolves issues and problems related to staffing and estimating, client concerns, and operations.
Collaborates with account teams, leverages use of innovation, works with account management teams and service delivery/COE resources to identify and develop solution opportunities and ensure appropriate implementation of customer solutions.
Provides leadership and work guidance to less experienced personnel, guides the work of less experienced developers to create, maintain and communicate details of application designs to ensure that designs are according to specifications.
Matching Summary
Manages end-to-end service delivery ensuring that specific objectives are met, reviews and resolves issues and problems related to staffing and estimating, client concerns, and operations.
Skills & Requirements
Must-have
end-to-end service delivery management
client needs and concerns resolution
solution opportunity development
software design and development lifecycle
team leadership and guidance
Nice-to-have
fostering inclusive environments
prioritizing in-person collaboration
analytical and problem-solving skills
creative thinking and design skills
Key Requirements
10 years of experience managing and leading a team
Delivery and project experience in Service Integrator, Insurance, or Banking
Experienced in managing customer expectations and delivery timelines
Experience with software design and SDLC methodologies