Supervisor, Homeowner Advocacy- Review Team

Newrez

6+ years related experience
Prior supervisory experience
Superior customer service skills
The Supervisor Homeowner Advocacy is responsible for leading a team that investigates and resolves consumer complaints to prevent risk exposure

Job Summary

  • The Supervisor Homeowner Advocacy is responsible for leading a team that investigates and resolves consumer complaints to prevent risk exposure.
  • Employees are empowered through investment in growth, wellbeing, and the ability to make an impact on homeowners and communities.
  • The company offers a comprehensive benefits package including medical insurance, 401(k) matching, paid parental leave, and volunteer time off.

Matching Summary

The Supervisor Homeowner Advocacy is responsible for leading a team that investigates and resolves consumer complaints to prevent risk exposure.

Skills & Requirements

Must-have

  • 6+ years related experience
  • Prior supervisory experience
  • Superior customer service skills
  • General mortgage servicing compliance knowledge
  • Intermediate MS Office and SQL proficiency

Nice-to-have

  • Bachelor's degree preferred
  • Familiarity with Tableau and ILS systems
  • Knowledge of loss mitigation processes
  • Ability to adapt quickly to changing assignments
  • Strong organizational and multi-tasking abilities

Key Requirements

  • High School Diploma required; Bachelor's preferred
  • 6+ years of related experience
  • Prior supervisory experience required
  • Must possess smartphone meeting security standards

Work Rights

Not specified

Tailored Resume

Cover Letter