Manager, Technical Support Delivery- Talent

Workday

Costa Rica, Costa Rica
Fully remote
Lead technical support team
Manage software engineering teams
Customer support engineering experience
Lead a Workday Applications Support team, hiring, and retaining the best software support people now, and planning for future business needs

Job Summary

  • Lead a Workday Applications Support team, hiring, and retaining the best software support people now, and planning for future business needs.
  • Act as the escalation manager for high impact customer issues, driving problems to resolution, and handling the communications within Workday and with the clients.
  • Assess key metrics for supported product area, analyzing the data for improvement ideas, and taking action to drive change.

Matching Summary

Lead a Workday Applications Support team, hiring, and retaining the best software support people now, and planning for future business needs.

Skills & Requirements

Must-have

  • Lead technical support team
  • Manage software engineering teams
  • Customer support engineering experience
  • Technical support for enterprise software
  • SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, Cornerstone experience
  • Case handling and escalation process
  • Knowledge-centered service (KCS) experience

Nice-to-have

  • Creative approach and eagerness to learn
  • Support colleagues and have fun
  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Empathy and shared enthusiasm
  • Flexible work schedules and work-life balance

Key Requirements

  • 4+ years leading a technical team
  • 6+ years customer support engineering experience
  • Experience with enterprise software applications
  • Prior experience with HCM, Talent Acquisition, Learning

Work Rights

Not specified

Tailored Resume

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