Customer Service Representative

AmeriVet

Base: $17-$20ph depending on experience; bonus/equ...
Answer calls and emails promptly
Schedule appointments based on needs
Update client and patient records accurately
The role involves answering calls and emails promptly while scheduling appointments based on client needs and veterinarian availability

Job Summary

  • The role involves answering calls and emails promptly while scheduling appointments based on client needs and veterinarian availability.
  • Employees will update client and patient records in the practice management system and process various billing transactions including insurance claims.
  • The company offers competitive pay, performance bonuses, 401(k) matching, and comprehensive health benefits for full-time employees.

Matching Summary

The role involves answering calls and emails promptly while scheduling appointments based on client needs and veterinarian availability.

Salary

Base: $17-$20/hr depending on experience; Bonus/Equity: Performance bonuses available; Benefits: Health, dental, vision, life insurance, 401(k) matching, student loan assistance

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on needs
  • Update client and patient records accurately
  • Process billing transactions efficiently
  • Demonstrate empathy with upset clients

Nice-to-have

  • Prior customer service experience preferred
  • Experience in veterinary or healthcare setting
  • Strong desire to provide compassionate service
  • Ability to handle multiple tasks efficiently

Key Requirements

  • High school diploma or equivalent work experience required
  • Basic proficiency with technology and scheduling software
  • Strong organizational skills for busy periods

Work Rights

Not specified

Tailored Resume

Cover Letter