Senior Production Readiness Manager

Workday

India
Fully remote
7+ years technical support experience
5+ years customer support or consulting
Erp system performance expertise saas
Workday is seeking a Senior Production Readiness Manager for a fully remote position in India. The ideal candidate will possess a blend of technical skills, project management experience, and strong customer relations capabilities to support large deployments and ensure successful performance testing

Job Summary

  • This role serves as the voice of the customer, ensuring successful performance testing and transition to production for large deployments.
  • The team is dedicated to guiding strategic customers through pre-deployment activities to maximize Workday product performance.
  • Candidates must possess a solid grasp of underlying technologies and the ability to influence senior leadership to resolve complex issues.

Matching Summary

Match Score: 85

Workday is seeking a Senior Production Readiness Manager for a fully remote position in India. The ideal candidate will possess a blend of technical skills, project management experience, and strong customer relations capabilities to support large deployments and ensure successful performance testing.

Skills & Requirements

Must-have

  • 7+ years technical support experience
  • 5+ years customer support or consulting
  • ERP system performance expertise SaaS
  • Workday product architecture knowledge
  • Customer escalation management skills

Nice-to-have

  • Crisis management experience
  • HR and Payroll application experience
  • Strong storytelling for technical concepts
  • Ability to thrive with ambiguity
  • Cross-functional relationship building

Key Requirements

  • BS or MS in Technical Degree or equivalent
  • 7+ years providing technical support for complex software
  • 5+ years in customer support or ERP consulting
  • Experience with HR, Time Tracking, Financials, or Payroll applications

Work Rights

Not specified

Tailored Resume

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