This position is responsible for processing all release of information (ROI) requests in a timely, efficient, and accurate manner while delivering exceptional customer service
Job Summary
This position is responsible for processing all release of information (ROI) requests in a timely, efficient, and accurate manner while delivering exceptional customer service.
The Associate must safeguard patient privacy at all times by ensuring that only authorized individuals access medical records, and that all information is released in accordance with the request, applicable authorization, company policies, and HIPAA regulations.
Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs.
Matching Summary
This position is responsible for processing all release of information (ROI) requests in a timely, efficient, and accurate manner while delivering exceptional customer service.
Skills & Requirements
Must-have
Process release of information requests
Safeguard patient privacy
HIPAA regulations compliance
Scan medical records accurately
Quality checks for released records
Nice-to-have
Attentive, respectful, and responsive
Proactively identifying and resolving concerns
Maintain a clean, professional appearance
Flexible in accepting additional assignments
Key Requirements
Minimum 2 years' medical records experience
Proficiency in Microsoft Office applications
Ability to use fax, copier, scanning machine
Strong documentation, communication, and customer service skills
Self-motivated, dependable, and able to work independently or as part of a team
Proven ability to maintain productivity, utilization and quality performance standards