People Services Senior Analyst - Vpp

GM

Philippines
**
Bachelor's degree in hr or business administration
2+ years shared services or contact center experience
Experience as a call handler in contact center
** General Motors (GM) is seeking a People Services Senior Analyst to manage transformation and operations within their People Services unit in the Philippines. The ideal candidate will have experience in shared services and training, focusing on enhancing operational efficiency and customer service quality in HR processes. This hybrid role requires reporting to the office three times a week. **

Job Summary

  • This role leads transformation and operations at the business unit level while formally managing a team within a hybrid work model.
  • The successful candidate will act as a Subject Matter Expert, developing training content and supporting People Services professionals with complex case management.
  • General Motors is committed to a world with Zero Crashes, Zero Emissions, and Zero Congestion, fostering an inclusive environment for all employees.

Matching Summary

Match Score: 75

** General Motors (GM) is seeking a People Services Senior Analyst to manage transformation and operations within their People Services unit in the Philippines. The ideal candidate will have experience in shared services and training, focusing on enhancing operational efficiency and customer service quality in HR processes. This hybrid role requires reporting to the office three times a week. **

Skills & Requirements

Must-have

  • Bachelor's Degree in HR or Business Administration
  • 2+ years Shared Services or Contact Center experience
  • Experience as a call handler in contact center
  • Hybrid work arrangement requiring office presence
  • Proficiency in case management tools like Siebel

Nice-to-have

  • Experience as a Trainer or Training Apprentice
  • Workday and Avaya Telephones proficiency
  • Cross-cultural team collaboration skills
  • Process documentation and SOP development
  • Customer-centric mindset with innovation focus

Key Requirements

  • Bachelor's Degree required
  • Minimum 2 years Shared Services/Contact Center experience
  • No immigration sponsorship provided
  • Must be eligible to work without GM sponsorship

Work Rights

Must not require US immigration sponsorship

Tailored Resume

Cover Letter