Technical Account Manager

Workday Inc

Not specified; not specified; not specified
4+ years in b2b enterprise software support
Experience managing complex saas solutions
Strong technical background in hcm or financials
The Technical Account Manager acts as the primary point of contact and advocate for strategic customers within Workday's Support organization

Job Summary

  • The Technical Account Manager acts as the primary point of contact and advocate for strategic customers within Workday's Support organization.
  • This role requires a self-driven professional with strong technical acumen to navigate challenges with large and complex enterprise accounts.
  • Workday offers a culture rooted in integrity and shared enthusiasm, providing trust to take risks and tools to grow for long-term success.

Matching Summary

The Technical Account Manager acts as the primary point of contact and advocate for strategic customers within Workday's Support organization.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 4+ years in B2B enterprise software support
  • Experience managing complex SaaS solutions
  • Strong technical background in HCM or Financials
  • Ability to engage C-level executives
  • Proven escalation and incident management skills

Nice-to-have

  • Passion for customer relations and empathy
  • Experience chairing steering committee meetings
  • Strategic planning and risk avoidance skills
  • Curious mind and courageous collaboration style
  • Ability to drive customer self-sufficiency initiatives

Key Requirements

  • BS or MS in Technical Degree or equivalent experience
  • 4+ years product support or account management experience
  • 5+ years implementing/managing complex SaaS solutions
  • Experience with Human Resources, Payroll, or Financials modules
  • Demonstrated leadership engaging high-level stakeholders

Work Rights

Not specified

Tailored Resume

Cover Letter