Client Care Representative

Sun Life

Minimum 1 year inbound call center experience
Fluency in english speaking and writing
Ability to handle 3 concurrent chat sessions
You will receive telephone calls and manage up to three concurrent chat sessions with customers

Job Summary

  • You will receive telephone calls and manage up to three concurrent chat sessions with customers.
  • The role requires assessing customer needs, resolving issues timely, and meeting monitored productivity objectives.
  • Candidates must be flexible to work night shifts and overtime during peak periods while maintaining a positive team environment.

Matching Summary

You will receive telephone calls and manage up to three concurrent chat sessions with customers.

Skills & Requirements

Must-have

  • Minimum 1 year inbound call center experience
  • Fluency in English speaking and writing
  • Ability to handle 3 concurrent chat sessions
  • Proficient Windows knowledge and keyboarding skills
  • Availability for night shifts and overtime

Nice-to-have

  • Previous BPO work experience in Healthcare or Insurance
  • Strong empathy and emotional control
  • Proactive customer centric approach
  • Ability to promote products and services
  • Positive attitude in high pressure environment

Key Requirements

  • 1 year minimum inbound call center experience
  • English fluency required
  • Experience in Healthcare/Insurance preferred

Work Rights

Not specified

Tailored Resume

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