Ba Fraud

Capco, a Wipro company

Bengaluru, India
On-site
Strong business analysis experience
Customer journey design skills
Process documentation expertise
The role involves designing and improving customer servicing and fraud mitigation journeys across business and technology teams

Job Summary

  • The role involves designing and improving customer servicing and fraud mitigation journeys across business and technology teams.
  • Candidates will work on engaging projects with the largest international and local banks to transform the financial services industry.
  • Capco offers a tolerant, open culture that values diversity, inclusivity, and creativity with no forced hierarchy.

Matching Summary

The role involves designing and improving customer servicing and fraud mitigation journeys across business and technology teams.

Skills & Requirements

Must-have

  • Strong Business Analysis experience
  • Customer journey design skills
  • Process documentation expertise
  • Retail Fraud domain knowledge
  • Credit and Collections experience
  • Requirements gathering proficiency

Nice-to-have

  • Prior HSBC experience preferred
  • Excellent communication skills
  • Fast-paced cross-functional environment
  • Innovative thinking capability
  • Thought leadership in financial services

Key Requirements

  • 8 - 12 Years of experience
  • Prior HSBC experience preferred
  • Domain exposure to Retail Fraud and Collections

Work Rights

Not specified

Tailored Resume

Cover Letter