Banking Operations Specialist

Accenture Australia

Not specified (assume potential hybrid based on industry trends)
Core banking operations including payments
Retail banking card operations
Domain expertise in loans credit cards deposits investments fraud kyc aml
Accenture Australia is seeking a Banking Operations Specialist with 10-12 years of experience in core banking operations, particularly in areas like payments and retail banking. The role involves resolving customer complaints, ensuring compliance, and driving process improvements within the banking sector

Job Summary

  • The role involves investigating and resolving customer complaints efficiently while ensuring regulatory compliance and driving continuous process improvements.
  • Candidates must possess deep domain expertise in banking specializations such as loans, credit cards, deposits, investments, fraud, and KYC/AML workflows.
  • This position requires managing small teams or work efforts at a client or within Accenture, potentially involving rotational shifts.

Matching Summary

Match Score: 85

Accenture Australia is seeking a Banking Operations Specialist with 10-12 years of experience in core banking operations, particularly in areas like payments and retail banking. The role involves resolving customer complaints, ensuring compliance, and driving process improvements within the banking sector.

Skills & Requirements

Must-have

  • Core Banking Operations including Payments
  • Retail Banking Card Operations
  • Domain expertise in loans credit cards deposits investments fraud KYC AML
  • Quality analysis and Root Cause Analysis RCA
  • Managing teams across multiple locations

Nice-to-have

  • Strong communication and negotiation skills
  • Customer experience focus
  • Training and development capabilities
  • Building and maintaining client relationships
  • MIS and reporting proficiency

Key Requirements

  • 10-12 years of experience
  • Any Graduation degree
  • People management skills
  • Operations management experience

Work Rights

Not specified

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