Xerox Corporation is seeking an Operations Delivery Manager in Cebu City, Philippines, to oversee service delivery for multiple accounts in a shared services model. The role requires extensive client-facing experience, strong communication skills, and a background in service delivery management
Job Summary
The Service Delivery Manager is a client-facing leader responsible for end-to-end delivery of contracted services across multiple accounts.
The role requires rigorous management of SLAs, KPIs, and escalation frameworks while driving account growth and margin performance.
Candidates must possess strong analytical skills to oversee daily operations, asset management, and financial reporting within a shared services model.
Matching Summary
Match Score: 85
Xerox Corporation is seeking an Operations Delivery Manager in Cebu City, Philippines, to oversee service delivery for multiple accounts in a shared services model. The role requires extensive client-facing experience, strong communication skills, and a background in service delivery management.
Skills & Requirements
Must-have
6+ years service delivery experience
Client-facing relationship management
SLA and KPI performance monitoring
SOW and contract compliance knowledge
P&L and financial forecasting skills
Cross-functional team leadership
Nice-to-have
Lean Six Sigma certification
ITIL certification
Project Management certification
Lexmark best practices knowledge
Continuous improvement mindset
Key Requirements
6+ years in service delivery or operations
Business degree or equivalent education
Experience managing teams and complex issues
Knowledge of SOW, contracts, and financial concepts