Competitive salary; not specified; 401k with emplo...
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4+ years technical account management experience
Saas solution deployment and configuration
Windows os and networking expertise
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Axon Enterprise is seeking a Software Technical Account Manager II who will be responsible for deploying and supporting software solutions within law enforcement agencies. This role requires significant technical expertise and customer relationship management skills, with an emphasis on travel to client locations.
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Job Summary
This role serves as the primary point of contact for law enforcement agencies, ensuring Axon's technology effectively enhances public safety.
The position requires leading complex software deployments, managing crisis situations, and advocating for customer needs within the organization.
Candidates must be willing to travel 80% of the time to agency locations across the US while maintaining a remote base in Baton Rouge.
Matching Summary
Match Score: 75
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Axon Enterprise is seeking a Software Technical Account Manager II who will be responsible for deploying and supporting software solutions within law enforcement agencies. This role requires significant technical expertise and customer relationship management skills, with an emphasis on travel to client locations.
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Salary
Competitive salary; Not specified; 401k with employer match; Paid parental leave; Medical, Dental, Vision plans
Skills & Requirements
Must-have
4+ years technical account management experience
SaaS solution deployment and configuration
Windows OS and networking expertise
Microsoft Power BI and SQL Server skills
80% travel requirement to agency locations
CJIS background check clearance capability
Nice-to-have
Experience with public safety or law enforcement sectors
Familiarity with RMS, CAD, and CJIS standards
Relevant technical certifications like Microsoft or Cisco
Ability to work outside normal business hours
Strong root cause analysis and troubleshooting skills
Key Requirements
Bachelor's degree in business administration or computer science
4+ years in technical account management or similar role
Must pass Criminal Justice Information Services (CJIS) background check
Advanced knowledge of cloud solutions and virtualization