$70,528 - $105,793; not specified; not specified p...
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Troubleshooting it systems
Providing technical support
Incident management center operations
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The N.C. Department of Information Technology is seeking an Operations Supervisor for its Incident Management Center. This position involves leading a team responsible for ensuring the smooth operation of statewide technology services, with a focus on problem-solving and technical support.
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Job Summary
As an Operations Supervisor for the Incident Management Center (IMC), you will lead a dedicated group of professionals who keep statewide services running smoothly around the clock.
In this fast‑paced environment, you’ll guide frontline operators, ensure rapid response to operational issues, and help maintain the reliability of the essential systems North Carolina depends on every day.
The NCDIT Incident Management Center is a 24×7 operations center that monitors and reacts to events for services provided by NCDIT to other state agencies and to the public.
Matching Summary
Match Score: 75
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The N.C. Department of Information Technology is seeking an Operations Supervisor for its Incident Management Center. This position involves leading a team responsible for ensuring the smooth operation of statewide technology services, with a focus on problem-solving and technical support.
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Salary
$70,528 - $105,793; Not specified; Not specified
Skills & Requirements
Must-have
Troubleshooting IT systems
Providing technical support
Incident Management Center operations
Rapid response to operational issues
Reliability of essential systems
Nice-to-have
ITIL framework knowledge
Service Level Agreements understanding
Teamwork and problem-solving
Key Requirements
Bachelor's degree and 2 years IT experience
Bachelor's degree and 3 years IT experience
Associate degree and 3 years operations/systems experience
Equivalent combination of education and experience