You will play an essential role in maintaining clients' IT infrastructure by proactively monitoring, identifying, investigating, and resolving technical incidents
Job Summary
You will play an essential role in maintaining clients' IT infrastructure by proactively monitoring, identifying, investigating, and resolving technical incidents.
The company is renowned for its technical excellence, leading innovations, and commitment to diversity and inclusion within a global team.
You will collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution.
Matching Summary
You will play an essential role in maintaining clients' IT infrastructure by proactively monitoring, identifying, investigating, and resolving technical incidents.
Skills & Requirements
Must-have
Moderate-level experience in managed services
Knowledge of ticketing tools like ServiceNow
Familiarity with ITIL processes
Nice-to-have
Ability to work longer hours when necessary
Positive outlook under pressure
Experience working across different cultures
Key Requirements
Bachelor's degree in IT/Computing or equivalent work experience