Beneficiary Qa & Training Specialist

Cybermediatechnologies

Remote
**
Program policies and procedures
Develop training materials
Monitor calls and operations
** Cybermediatechnologies is seeking a Beneficiary QA & Training Specialist to support the Social Security Administration’s mission of helping individuals with disabilities achieve greater independence through employment. The role involves conducting training, onboarding new staff, and monitoring quality assurance processes. **

Job Summary

  • The Beneficiary QA & Training Specialist is responsible for planning and conducting training for staff and Employment Network (EN) personnel, supporting the onboarding of new team members, and monitoring call and operational quality assurance within the program.
  • This role develops and delivers training sessions, materials, and job aids to ensure staff and EN participants are knowledgeable about program processes, procedures, and standards.
  • In addition to employee salary, we offer an array of employee benefits including paid vacation & Sick leave, Health insurance coverage, Career training, Performance bonus programs, 401K contribution & Employer Match, and 11 Federal Holidays.

Matching Summary

Match Score: 75

** Cybermediatechnologies is seeking a Beneficiary QA & Training Specialist to support the Social Security Administration’s mission of helping individuals with disabilities achieve greater independence through employment. The role involves conducting training, onboarding new staff, and monitoring quality assurance processes. **

Skills & Requirements

Must-have

  • program policies and procedures
  • develop training materials
  • monitor calls and operations
  • quality assurance reviews
  • provide feedback and coaching

Nice-to-have

  • meaningful difference in lives
  • support impactful mission
  • government or customer service environment

Key Requirements

  • Bachelor’s degree with 0–2 years of experience
  • High School diploma/GED with 6+ years related experience
  • Experience in delivering training and supporting onboarding
  • Skilled in monitoring and evaluating customer service
  • Ability to develop, revise, and present training materials
  • Must be able to obtain and maintain a SSA Public Trust Clearance

Work Rights

Must be able to obtain and maintain a SSA Public Trust Clearance

Tailored Resume

Cover Letter