The HR Services Call Handling Analyst is responsible for managing and resolving People Services cases received via calls and emails from various business units
Job Summary
The HR Services Call Handling Analyst is responsible for managing and resolving People Services cases received via calls and emails from various business units.
This role serves as a single point of contact for HR Representatives, Employees, and People Leaders, ensuring timely and accurate resolution of HR-related inquiries.
The successful candidate is expected to report to the GM Philippines office three times per week or as dictated by business needs on a night shift.
Matching Summary
The HR Services Call Handling Analyst is responsible for managing and resolving People Services cases received via calls and emails from various business units.
Skills & Requirements
Must-have
Manage and resolve People Services cases
Respond to HR inquiries via calls and emails
Adhere to service level agreements
Maintain confidentiality of employee information
Work night shift
Process HR cases via calls or emails
Nice-to-have
Investigative problem-solving skills
Suggest process improvements
Contribute to system testing
Key Requirements
Bachelor’s degree in human resources, Business Administration, or related field
Willing to receive phone inquiries for majority of work hours
Ability to manage multiple priorities
Proficiency in case management tools and HR systems