The Case Manager is responsible for managing claims on behalf of our superannuation fund clients, including the distribution of death benefits and management of disablement claims such as Total and Permanent Disability (TPD), Income Protection (IP), and Terminal Illness
Job Summary
The Case Manager is responsible for managing claims on behalf of our superannuation fund clients, including the distribution of death benefits and management of disablement claims such as Total and Permanent Disability (TPD), Income Protection (IP), and Terminal Illness.
Prepare and implement effective claims management and member communication strategies regularly within timeframe to achieve optimum member outcomes.
EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other Flexibility to work from home to support work/life balance.
Matching Summary
The Case Manager is responsible for managing claims on behalf of our superannuation fund clients, including the distribution of death benefits and management of disablement claims such as Total and Permanent Disability (TPD), Income Protection (IP), and Terminal Illness.
Skills & Requirements
Must-have
Superannuation claims management
Life insurance claims management
Personal injury claims management
Member communication strategies
Compliance with superannuation legislation
Nice-to-have
Compassionate support
Empathetic communication
Solution-focused approach
Learning culture
Diversity and inclusion
Key Requirements
Previous experience in superannuation, life insurance, and/or personal injury claims management
Strong understanding of claims processes and relevant legislation