Technical Support Coordinator Iii

F5

Answer inbound customer phone calls
Create and dispatch support cases
Troubleshoot f5 licensing issues
The role involves managing inbound phone calls and emails while ensuring short hold times for customers

Job Summary

  • The role involves managing inbound phone calls and emails while ensuring short hold times for customers.
  • Employees are responsible for taking ownership of technical licensing issues and providing assistance via phone and email.
  • The position requires training new Technical Support Engineers and Coordinators on phone duties and Siebel procedures.

Matching Summary

The role involves managing inbound phone calls and emails while ensuring short hold times for customers.

Skills & Requirements

Must-have

  • Answer inbound customer phone calls
  • Create and dispatch support cases
  • Troubleshoot F5 licensing issues
  • Monitor and process email correspondence
  • Enable Web Support Portal accounts

Nice-to-have

  • Experience with Clarify preferred
  • Strong attention to detail
  • Ability to work with minimal supervision
  • Proven ability to follow processes
  • Teamwork and collaboration skills

Key Requirements

  • 4+ years of related work experience
  • 1 year call center experience
  • 1 year Technical Support experience
  • Associates degree in a technology field or equivalent
  • Typing speed of 35 WPM

Work Rights

Not specified

Tailored Resume

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