Implementation Lead, Hypercare

Slice Careers

Skopje, North Macedonia
On-site
Excellent verbal and written english skills
1-2 years of account management experience
Proficient in google docs and excel
Slice Careers is seeking an Implementation Lead for their Hypercare team based in Skopje, North Macedonia. The role focuses on ensuring successful onboarding and customer satisfaction for new clients during their first 30 days on the platform, emphasizing training, support, and relationship building

Job Summary

  • You will take ownership of helping customers succeed during the critical first 30 days with a focus on implementation, adoption, and retention.
  • The role involves leading customer training and education to equip shop owners with the knowledge needed to fully leverage the platform.
  • Working at Slice includes benefits like ping pong tournaments, pizza Fridays, summer parties, and a strong career development path.

Matching Summary

Match Score: 85

Slice Careers is seeking an Implementation Lead for their Hypercare team based in Skopje, North Macedonia. The role focuses on ensuring successful onboarding and customer satisfaction for new clients during their first 30 days on the platform, emphasizing training, support, and relationship building.

Skills & Requirements

Must-have

  • Excellent verbal and written English skills
  • 1-2 years of account management experience
  • Proficient in Google Docs and Excel
  • Strong communication and selling skills

Nice-to-have

  • Sales experience is a plus
  • Self-starter eager to learn
  • Coachable and welcomes feedback
  • High-energy and fearless attitude
  • Adaptable to startup culture

Key Requirements

  • 1-2 years of account management experience
  • Excellent English communication skills
  • Proficiency in Google Docs and Excel

Work Rights

Not specified

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