Customer Service Representative

Woof Pet Resort

Shrewsbury, MA, United States
$16-$18.00ph doe; tips; not specified
On-site
Handling phones and customers
Managing check-ins and check-outs
Responding to complaints with patience
Woof Pet Resort is seeking a Customer Service Representative to join their team in Shrewsbury, MA. The ideal candidate will be passionate about pets and people, possess strong communication skills, and be proficient in multitasking in a fast-paced environment

Job Summary

  • We are revolutionizing the pet industry and are looking for a Customer Service Representative who can make every client feel like a VIP.
  • You will be responsible for welcoming pet parents, answering phones, touring clients, managing check-ins/outs, handling payments, and responding to complaints.
  • The role requires availability on evenings, weekends, and holidays, the ability to lift 40 lbs, and exposure to cleaning supplies and pet hair.

Matching Summary

Match Score: 85

Woof Pet Resort is seeking a Customer Service Representative to join their team in Shrewsbury, MA. The ideal candidate will be passionate about pets and people, possess strong communication skills, and be proficient in multitasking in a fast-paced environment.

Salary

$16-$18.00/hour DOE; tips; Not specified

Skills & Requirements

Must-have

  • handling phones and customers
  • managing check-ins and check-outs
  • responding to complaints with patience
  • keeping lobby clean and welcoming

Nice-to-have

  • fluent in human and hound
  • juggling phones and muddy paws
  • charm of a customer service pro
  • heart of a dog mom or dad

Key Requirements

  • 1+ year of customer service experience preferred
  • High school diploma or equivalent required
  • Availability on evenings, weekends, and holidays required
  • Must be able to lift 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter