Knowledge & Process Specialist

Tstelemed

Hybrid
Continuous improvement methodologies
Human centred design mindset
Process modelling
The Knowledge & Process Specialist role at Tstelemed focuses on improving operational processes to enhance customer experiences in the telecommunications sector. The position involves collaborating with stakeholders to document, streamline, and optimize workflows related to nbn and mobile products, ensuring clarity and efficiency in operations

Job Summary

  • You’ll partner with stakeholders to understand how work happens, mapping process from high level journeys down to detailed steps to ensure smooth servicing of nbn and mobile products for our customers.
  • You’ll identify where things can be simpler or more effective, uncover pain points, remove inefficiencies, and design changes that make work safer, more reliable, and easier for both our people and our customers.
  • This role ensures every process is clearly mapped, well documented, version controlled, and easy to access — whether for training, audits, or day to day work.

Matching Summary

Match Score: 85

The Knowledge & Process Specialist role at Tstelemed focuses on improving operational processes to enhance customer experiences in the telecommunications sector. The position involves collaborating with stakeholders to document, streamline, and optimize workflows related to nbn and mobile products, ensuring clarity and efficiency in operations.

Skills & Requirements

Must-have

  • Continuous improvement methodologies
  • Human Centred Design mindset
  • Process modelling
  • Stakeholder engagement
  • Technical or operational documentation

Nice-to-have

  • Attention to detail
  • Problem solving
  • Project management
  • Data analysis
  • Change management
  • AI productivity tools

Key Requirements

  • Lean SixSigma understanding
  • Process modelling experience
  • Technical documentation writing experience

Work Rights

Not specified

Tailored Resume

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