Job Summary

• This role serves as the first point of contact for IT service requests and incidents within a managed services environment.
• The position involves managing daily operations, troubleshooting user issues, and ensuring service continuity across enterprise systems.
• Candidates will collaborate with internal teams to resolve escalations while maintaining high-quality documentation and knowledge articles.

Matching Summary

Skills & Requirements

Key Requirements

• Experience in IT service desk or operations
• Good understanding of Incident, Request, Change, Problem processes

Work Rights