Technical Support Engineer - Pim, P360

Salesforce Sites

Informatica pim, p360, active vos
Java, oracle, mssql server, db2
Unix/linux exposure
Our Technical Support Engineers are key players in ensuring customer loyalty through deep technical mastery of P360 (Informatica PIM)

Job Summary

  • Our Technical Support Engineers are key players in ensuring customer loyalty through deep technical mastery of P360 (Informatica PIM).
  • Manage complex customer support cases daily, including verifying cases, isolating and diagnosing the problem, and resolving the issue.
  • Coordinate with Quality Assurance and Engineering teams to help in identifying, reporting and resolving product defects.

Matching Summary

Our Technical Support Engineers are key players in ensuring customer loyalty through deep technical mastery of P360 (Informatica PIM).

Skills & Requirements

Must-have

  • Informatica PIM, P360, Active Vos
  • JAVA, Oracle, MSSQL Server, DB2
  • Unix/Linux exposure
  • Customer support case management
  • Root-cause analysis and debugging
  • Technical documentation and knowledge base contribution

Nice-to-have

  • AI and GenAI tools experience
  • Cloud Data Integration (CDI)
  • Cloud Application Integration (CAI)
  • Master Data Management (MDM)
  • NoSQL Databases and Kibana
  • Cloud computing platforms (Azure, AWS)

Key Requirements

  • 2-6 years of industry experience
  • B.E, BTech, MCA degree or equivalent technical experience
  • Experience with Informatica PIM, P360, Active Vos, Supplier Portal, Media Manager
  • Exposure to Unix/Linux
  • Excellent analysis, debugging and troubleshooting skills

Work Rights

Not specified

Tailored Resume

Cover Letter