Customer Service Manager - Logistics Location Winnipeg, Mb Employment Status Full-time Employment Date Posted 04-23-2026

The North West Company

Winnipeg, MB, CA
Competitive salary; benefits: competitive benefits...
On-site
5 years cargo operations experience
Inbound distribution outbound logistics
Team leadership and support skills
The North West Company is seeking a full-time Customer Service Manager for its Logistics team in Winnipeg, MB. The role involves leading a team to manage logistics tickets and store claims, ensuring service efficiency and process improvement within the supply chain

Job Summary

  • This role serves as a key liaison between Operations, Logistics, and carrier partners to ensure freight is planned and moved efficiently.
  • The position offers opportunities for growth and development throughout the company along with a competitive salary and benefits package.
  • You will lead a team responsible for managing logistics tickets and Canadian store claims while resolving service issues to improve processes.

Matching Summary

Match Score: 85

The North West Company is seeking a full-time Customer Service Manager for its Logistics team in Winnipeg, MB. The role involves leading a team to manage logistics tickets and store claims, ensuring service efficiency and process improvement within the supply chain.

Salary

Competitive salary; Benefits: Competitive benefits package; Not specified

Skills & Requirements

Must-have

  • 5 years cargo operations experience
  • Inbound distribution outbound logistics
  • Team leadership and support skills
  • Root cause analysis of service issues
  • End-to-end claims process oversight

Nice-to-have

  • Oracle Transportation Management System knowledge
  • Strong Microsoft Excel proficiency
  • Knowledge of TNWC transportation network
  • Curiosity navigating complex technical scenarios
  • Ability to engage diverse stakeholders

Key Requirements

  • Minimum 5 years in cargo operations
  • Experience with inbound distribution and outbound logistics
  • Demonstrated leadership and interpersonal skills
  • 3-4 weeks annual travel required

Work Rights

Not specified

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