Technical Support Analyst I

CSG International Sdn. Bhd.

Bangalore, India
Fully remote
Level 2 customer support
Troubleshooting technical issues
End-to-end billing and rating
Provides Level 2 Support to customers, resolving technical issues/error messages encountered by customers in a live production environment

Job Summary

  • Provides Level 2 Support to customers, resolving technical issues/error messages encountered by customers in a live production environment.
  • Maintains a high level of customer satisfaction through professionalism, timely response, and resolution of issues.
  • Works in different business times and on-call 24hs / 7 days, with shift work, stand by support, and working on weeknights/weekends/public holidays required.

Matching Summary

Provides Level 2 Support to customers, resolving technical issues/error messages encountered by customers in a live production environment.

Skills & Requirements

Must-have

  • Level 2 customer support
  • Troubleshooting technical issues
  • End-to-end billing and rating
  • Network components integration
  • Singleview product knowledge
  • Bulk provisioning process
  • Application Health Check

Nice-to-have

  • Customer satisfaction focus
  • Team environment collaboration
  • Innovative solutions mindset
  • Forward-thinking approach

Key Requirements

  • 2-4 years software industry experience
  • Degree or Diploma in IT/CS/Engineering
  • Sound knowledge on Billing and Rating
  • Good knowledge of Telecommunication environment
  • Experience with CSG products
  • Oracle databases & PL/SQL knowledge
  • ITIL accreditation will be an advantage

Work Rights

Not specified

Tailored Resume

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