Customer Service Representative

Transit Team, Inc.

Maple Grove, MN, United States
**
Answering customer phone calls
Booking ride requests
Canceling ride requests
** Transit Team, Inc. is seeking a Customer Service Representative for their paratransit transportation services in the Twin Cities metro area. The role involves handling customer inquiries, booking rides, and providing necessary information to clients, with a focus on excellent communication and customer service. **

Job Summary

  • As a Metro Mobility Demand Customer Service Representative, you will be the voice of our company in every interaction with our clients.
  • Daily job duties include: answering customer phone calls, booking ride requests for customers, canceling rides requests, providing ride ETA data, making outgoing calls to customers informing customers of their next day’s ride times and explaining the policies regarding Metro Mobility system and service.
  • We Offer: Paid Training, Paid Holidays, 2 Weeks of PTO, Medical, Dental, Vision, and Life Insurance, 401K with up to a 4% company match, Employee Assistance Programs, And More!

Matching Summary

Match Score: 75

** Transit Team, Inc. is seeking a Customer Service Representative for their paratransit transportation services in the Twin Cities metro area. The role involves handling customer inquiries, booking rides, and providing necessary information to clients, with a focus on excellent communication and customer service. **

Skills & Requirements

Must-have

  • Answering customer phone calls
  • Booking ride requests
  • Canceling ride requests
  • Providing ride ETA data
  • Informing customers of ride times
  • Explaining service policies

Nice-to-have

  • Familiarity with Twin Cities metro area

Key Requirements

  • Clean criminal record
  • Good communication skills
  • Good computer skills
  • Prior customer service skills a plus

Work Rights

Not specified

Tailored Resume

Cover Letter