Operations Manager, Complaints And Vulnerability

Monzo Bank

Dublin, Ireland
Base: €54,400 - 66,240; bonus/equity: not specifie...
On-site
Cbi regulated environment experience
End-to-end project delivery track record
Root cause analysis and data trends
Monzo Bank is seeking an Operations Manager for Complaints and Vulnerability in Dublin, Ireland, to support their EU operations team. The ideal candidate will have experience in complaint handling within a regulatory environment and will be responsible for improving processes to enhance customer experience

Job Summary

  • The role supports the EU Complaints & Vulnerability Manager in delivering compliant processes for customers within CBI and EU regulations.
  • Candidates will drive operational improvements by analyzing performance data, identifying root causes, and collaborating with product and risk teams.
  • This is a 6-month Fixed Term Contract based in Dublin with a salary range of €54,400 - 66,240 plus benefits.

Matching Summary

Match Score: 85

Monzo Bank is seeking an Operations Manager for Complaints and Vulnerability in Dublin, Ireland, to support their EU operations team. The ideal candidate will have experience in complaint handling within a regulatory environment and will be responsible for improving processes to enhance customer experience.

Salary

Base: €54,400 - 66,240; Bonus/Equity: Not specified; Benefits: Included

Skills & Requirements

Must-have

  • CBI regulated environment experience
  • End-to-end project delivery track record
  • Root cause analysis and data trends
  • MacOS Slack GSuite proficiency

Nice-to-have

  • Values driven approach to customer service
  • Strong communication and stakeholder influence
  • Ability to adapt to new systems quickly
  • Experience leading operational change initiatives

Key Requirements

  • Deep understanding of CBI regulated complaints handling
  • Proven track record in end-to-end project delivery
  • Advanced planning and organization skills

Work Rights

Not specified

Tailored Resume

Cover Letter