Lead Customer Service Representative

AmeriVet

Base: $19.00-$27.00ph based on experience; bonus/e...
Customer service experience
Leadership and team supervision
Veterinary software systems
At AmeriVet, your work helps deliver essential high-quality care for pets and families while supporting your career growth with tools and resources

Job Summary

  • At AmeriVet, your work helps deliver essential high-quality care for pets and families while supporting your career growth with tools and resources.
  • The role involves supervising and mentoring CSR team members, promoting a culture of collaboration, and ensuring smooth front desk operations.
  • AmeriVet offers tailored development programs, competitive pay, comprehensive benefits, and a supportive environment focused on employee well-being and success.

Matching Summary

At AmeriVet, your work helps deliver essential high-quality care for pets and families while supporting your career growth with tools and resources.

Salary

Base: $19.00-$27.00/hr based on experience; Bonus/Equity: Not specified; Benefits: Health, dental, vision, life insurance, mental health resources, 401(k) matching, student loan assistance, paid time off

Skills & Requirements

Must-have

  • Customer service experience
  • Leadership and team supervision
  • Veterinary software systems
  • Appointment scheduling and billing
  • Compassionate client communication
  • Fast-paced work environment

Nice-to-have

  • Mentorship and career development
  • Collaborative team culture
  • Problem-solving skills
  • Organizational multitasking
  • Professionalism and empathy

Key Requirements

  • 2+ years customer service experience
  • Leadership or supervisory experience preferred
  • Experience with veterinary software preferred
  • Strong communication skills
  • Ability to lift up to 40 pounds

Work Rights

Not specified

Tailored Resume

Cover Letter