Training Product Support Engineer

Airbus India Private Limited

Bangalore Area, India
Customer handling skills
Learning management system administration
Incident and escalation management
The role involves troubleshooting incidents and following defined processes for seamless support. Proactive customer-centric approach is essential to minimize delays in resolving requests. The position requires maintaining technical knowledge and ensuring adherence to KPIs and SLAs

Job Summary

  • The role involves troubleshooting incidents and following defined processes for seamless support. Proactive customer-centric approach is essential to minimize delays in resolving requests. The position requires maintaining technical knowledge and ensuring adherence to KPIs and SLAs.

Matching Summary

The role involves troubleshooting incidents and following defined processes for seamless support. Proactive customer-centric approach is essential to minimize delays in resolving requests. The position requires maintaining technical knowledge and ensuring adherence to KPIs and SLAs.

Skills & Requirements

Must-have

  • Customer handling skills
  • Learning Management System administration
  • Incident and escalation management

Nice-to-have

  • Team player with CAN DO attitude
  • Adaptability to work flexible shifts
  • Good written and verbal communication skills

Key Requirements

  • Bachelor’s degree in Computer Science or Engineering
  • Minimum 5-6 years of experience in technical support
  • Basic knowledge of AWS platform

Work Rights

Not specified

Tailored Resume

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