Technical Support Specialist

Centific Global

Remote
Manage high-impact customer incidents
Coordinate timely resolution
Central point of contact during disruptions
Centific is a frontier AI data foundry empowering clients with safe, scalable AI deployment

Job Summary

  • Centific is a frontier AI data foundry empowering clients with safe, scalable AI deployment.
  • This role will manage high-impact customer incidents and coordinate timely resolution across global teams.
  • Employees may be required to observe the public holidays of the supported country depending on project assignment.

Matching Summary

Centific is a frontier AI data foundry empowering clients with safe, scalable AI deployment.

Skills & Requirements

Must-have

  • Manage high-impact customer incidents
  • Coordinate timely resolution
  • Central point of contact during disruptions
  • Effective communication with stakeholders
  • Support enterprise-level customers
  • Collaborate with global teams

Nice-to-have

  • Strong sense of ownership
  • Accountability and responsibility
  • Perform effectively under pressure
  • Handle challenging customer situations

Key Requirements

  • 2–5 years of experience
  • English and Mandarin, Korean, or Japanese proficiency
  • Strong written communication skills
  • Comfortable collaborating across time zones
  • Meet strict SLAs

Work Rights

Not specified

Tailored Resume

Cover Letter