Vca Valley Animal Hospital & Emergency Center Customer Service Representative

White Mountain Animal Hospital

Competitive compensation; benefits: medical, denta...
Overnight and weekend availability required
Experience in customer service functions
Ability to handle payments and fees
The Client Service Representative serves as the face of VCA, setting the tone for the practice by building trust with clients and their pets

Job Summary

  • The Client Service Representative serves as the face of VCA, setting the tone for the practice by building trust with clients and their pets.
  • Responsibilities include greeting visitors, scheduling appointments, processing payments, and educating clients on non-medical pet care topics.
  • The role requires managing medical records, maintaining a clean facility including waste removal, and working overnight and weekend shifts.

Matching Summary

The Client Service Representative serves as the face of VCA, setting the tone for the practice by building trust with clients and their pets.

Salary

Competitive compensation; Benefits: Medical, dental, vision, paid vacation/sick days, 401(k), employee pet discounts

Skills & Requirements

Must-have

  • Overnight and weekend availability required
  • Experience in customer service functions
  • Ability to handle payments and fees
  • Scheduling and confirming appointments
  • Managing medical records and charts

Nice-to-have

  • Personable yet highly professional demeanor
  • Knowledge of general animal husbandry
  • Experience with pet care products
  • Commitment to exceeding client expectations
  • Ability to work as a team pivot

Key Requirements

  • Experience in customer service roles
  • Availability for overnight and weekend shifts

Work Rights

Not specified

Tailored Resume

Cover Letter