Senior Executive, Customer Experience & Customer Relations

Performance Motors Limited

Singapore
**
4 years customer experience experience
Luxury or premium brand environment
Data analysis and interpretation skills
** Performance Motors Limited is seeking a Senior Executive for Customer Experience and Customer Relations in Singapore. The role focuses on enhancing customer satisfaction through effective case management and collaboration with internal and external stakeholders. **

Job Summary

  • The role plays a key part in delivering consistent and exceptional customer experiences while ensuring effective case resolution to strengthen customer loyalty.
  • Candidates will manage the Voice of Customer ecosystem, translating satisfaction metrics into actionable performance improvements for Sales and Aftersales teams.
  • Join a trusted brand with a regional footprint, working within a supportive, performance-driven culture at Sime Motors.

Matching Summary

Match Score: 75

** Performance Motors Limited is seeking a Senior Executive for Customer Experience and Customer Relations in Singapore. The role focuses on enhancing customer satisfaction through effective case management and collaboration with internal and external stakeholders. **

Skills & Requirements

Must-have

  • 4 years Customer Experience experience
  • Luxury or premium brand environment
  • Data analysis and interpretation skills
  • Complex case resolution management
  • Stakeholder coordination and communication

Nice-to-have

  • Detail-oriented organizational skills
  • Ability to manage multiple priorities
  • Experience in service-driven environments
  • Strong written and verbal communication

Key Requirements

  • Diploma or Degree in Business Administration or related field
  • Minimum 4 years relevant experience in CX or CR
  • Prior experience in luxury or premium-brand environment advantageous

Work Rights

Not specified

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