Cbs - Collections Officer

Metropolitan Bank & Trust Company

Pasay City, Metro Manila, Philippines
On-site
Collections team supervision
Performance and productivity monitoring
Collections strategy implementation
Metrobank is seeking a Collections Officer to supervise collections activities within their Consumer Business Sector. The role involves managing a team of agents to ensure adherence to performance standards while contributing to the bank's overall goals and community impact

Job Summary

  • Metrobank provides opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual.
  • The Collections Officer supervises agents to ensure collection activities meet performance and productivity standards and participates in team planning to achieve collection goals.
  • This role involves managing compliance and risk, monitoring external service providers, and recommending improvements to collections strategies.

Matching Summary

Match Score: 85

Metrobank is seeking a Collections Officer to supervise collections activities within their Consumer Business Sector. The role involves managing a team of agents to ensure adherence to performance standards while contributing to the bank's overall goals and community impact.

Skills & Requirements

Must-have

  • collections team supervision
  • performance and productivity monitoring
  • collections strategy implementation
  • risk and compliance management
  • vendor and external service provider management
  • customer issue resolution

Nice-to-have

  • coaching and motivating team members
  • data management and analytics
  • project management skills
  • knowledge of automated dialer systems
  • cross-department liaison
  • fraud account reporting

Key Requirements

  • Bachelor’s degree
  • At least 2 years collections experience
  • At least 1 year supervisory role
  • Experience in credit card or bank collections
  • Proficient in MS Office
  • Knowledge of bank and credit card processes

Work Rights

Not specified

Tailored Resume

Cover Letter