Sr. Patient Navigator Exec And Concierge Medicine

UMass Memorial Health

Base: $68,369.60 - $123,073.60; bonus/equity: sign...
Patient experience coordination
Multi-specialty appointment scheduling
Care coordination for domestic and international patients
The Senior Patient Navigator serves as a diplomat of compassion, caring and personal contact between patients/visitors, the healthcare team, and the organization

Job Summary

  • The Senior Patient Navigator serves as a diplomat of compassion, caring and personal contact between patients/visitors, the healthcare team, and the organization.
  • This position coordinates multi-specialty, multi-appointment schedules across several UMass Memorial Health facilities and provides logistical support for domestic and international patients.
  • UMass Memorial Health is a premier health system with over 20,000 employees working together to provide exceptional patient care, academic excellence, and leading-edge research.

Matching Summary

The Senior Patient Navigator serves as a diplomat of compassion, caring and personal contact between patients/visitors, the healthcare team, and the organization.

Salary

Base: $68,369.60 - $123,073.60; Bonus/Equity: Signing bonus may be available; Benefits: Not specified

Skills & Requirements

Must-have

  • patient experience coordination
  • multi-specialty appointment scheduling
  • care coordination for domestic and international patients
  • communication with clinical and administrative teams
  • urgent patient assistance

Nice-to-have

  • strategic planning support
  • program development participation
  • outreach and presentation contributions
  • commitment to patient-centered healthcare culture
  • collaboration across health system

Key Requirements

  • Bachelor’s degree in nursing, social work or healthcare related field
  • 5+ years healthcare experience in ambulatory or care coordination
  • BLS/CPR Certification preferred
  • Excellent customer service skills
  • Ability to communicate clearly orally and in writing

Work Rights

Not specified

Tailored Resume

Cover Letter