Support Team Lead – Enterprise Ai

JLL

Toronto, ON, CA
Base: 145,000.00 – 157,000.00 usd py; bonus/equity...
Fully remote
Technical support operations leadership
Ai-powered automation implementation
Global team management
This senior leadership role is responsible for transitioning JLL's Enterprise AI support function from a conventional tiered model to an agentic, AI-native operation

Job Summary

  • This senior leadership role is responsible for transitioning JLL's Enterprise AI support function from a conventional tiered model to an agentic, AI-native operation.
  • You will lead a global team while designing and building the future state of AI-powered support, defining autonomous AI tasks and evolving human roles.
  • The position offers remote work from Toronto, ON and focuses on driving fundamental transformation in support operations at scale.

Matching Summary

This senior leadership role is responsible for transitioning JLL's Enterprise AI support function from a conventional tiered model to an agentic, AI-native operation.

Salary

Base: 145,000.00 – 157,000.00 USD per year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • technical support operations leadership
  • AI-powered automation implementation
  • global team management
  • agentic AI platform transition
  • ServiceNow and JIRA integration
  • generative AI proficiency

Nice-to-have

  • agentic AI architecture knowledge
  • enterprise AI infrastructure familiarity
  • AI observability experience
  • agent development framework exposure
  • change management and communication

Key Requirements

  • 6–10 years technical support or AI/ML operations experience
  • 3+ years people management at scale
  • experience leading operational transformation
  • working proficiency with generative AI
  • experience with AI-powered automation
  • experience in matrixed global teams

Work Rights

Not specified

Tailored Resume

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