Lead Professional Services Engineer - Customer Success

NiCE

Manila, Philippines
**
Proven service or project delivery experience in it or saas
Strong technical experience with data analysis using excel
Experience managing large complex projects end to end
** NiCE is seeking a Lead Professional Services Engineer for Customer Success in Manila, Philippines, to drive strategic account management and enhance customer journeys using their Proactive AI Agent platform. The ideal candidate will have extensive experience in IT or SaaS project delivery, strong technical skills, and the ability to foster client relationships to ensure satisfaction and success. **

Job Summary

  • The role involves partnering with Sales, Professional Services, and Development teams to design and build perfect customer journeys for clients using the Proactive AI Agent platform.
  • You will drive strategic direction, manage executive-level relationships through QBRs/EBRs, and mentor junior Customer Success Managers to ensure high-performance outcomes.
  • Join a market-disrupting global company where you can work in a fast-paced, collaborative environment with endless internal career opportunities.

Matching Summary

Match Score: 75

** NiCE is seeking a Lead Professional Services Engineer for Customer Success in Manila, Philippines, to drive strategic account management and enhance customer journeys using their Proactive AI Agent platform. The ideal candidate will have extensive experience in IT or SaaS project delivery, strong technical skills, and the ability to foster client relationships to ensure satisfaction and success. **

Skills & Requirements

Must-have

  • Proven service or project delivery experience in IT or SaaS
  • Strong technical experience with data analysis using Excel
  • Experience managing large complex projects end to end
  • Proficiency in data-driven decision-making with BI tools
  • Experience leading or guiding teams
  • Ability to articulate technical information to senior stakeholders

Nice-to-have

  • Multilingual capability would be a benefit
  • Curious and questioning approach for continuous improvement
  • Commercially aware approach to business decisions
  • Experience with Agile methodology for process illustration
  • Deep understanding of large corporate operating practices

Key Requirements

  • Proven service or project delivery experience in IT or SaaS
  • Experience managing large and complex projects end to end
  • Experience leading or guiding teams
  • Detailed knowledge of large corporations operating practices

Work Rights

Not specified

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