Manager - Collections Support Operations

Bmwofsalem

Base: $65,600.00 - $122,600.00; bonus/equity: not ...
Fully remote
Collections support and operations
Customer service and relationship management
Loss mitigation processes
This role collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities and provides collections-related sales and service to BMO customers

Job Summary

  • This role collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities and provides collections-related sales and service to BMO customers.
  • The position requires fostering a culture aligned to BMO purpose, values and strategy, building interdependent teams, and attracting, retaining, and enabling the career development of top talent.
  • Responsibilities include executing established loss mitigation processes, handling customer inquiries professionally, and developing action plans to maximize recovery and safeguard the Bank’s interests.

Matching Summary

This role collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities and provides collections-related sales and service to BMO customers.

Salary

Base: $65,600.00 - $122,600.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Collections support and operations
  • Customer service and relationship management
  • Loss mitigation processes
  • Data analysis and reporting
  • Risk management framework application

Nice-to-have

  • Fostering inclusive culture
  • Talent development and coaching
  • Continuous improvement initiatives
  • Cross-functional collaboration

Key Requirements

  • 5-7 years relevant experience
  • Post-secondary degree or equivalent
  • In-depth credit knowledge
  • In-depth knowledge of collections laws
  • In-depth BMO product knowledge
  • Fluent in French and English

Work Rights

Not specified

Tailored Resume

Cover Letter