Manager 1, Retail Store

Comcast

Sarasota, FL, US
Customer experience management
Financial target achievement
Operational and financial controls
Responsible for delivering a best in class experience for customers and their store team, managing all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores

Job Summary

  • Responsible for delivering a best in class experience for customers and their store team, managing all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores.
  • Ensures a culture consistent with the expectations of the company by selecting the best talent and inspiring them daily with a focus on development, feedback/coaching, sales and service excellence, training and personal accountability.
  • Leverages the net promoter system (NPS) to monitor customer feedback, coach and improve the in-store experience and reviews and analyzes operational and financial reports to improve operational performance and metrics.

Matching Summary

Responsible for delivering a best in class experience for customers and their store team, managing all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores.

Skills & Requirements

Must-have

  • Customer experience management
  • Financial target achievement
  • Operational and financial controls
  • Talent selection and development
  • Sales and service excellence
  • Net Promoter System (NPS) utilization

Nice-to-have

  • Teamwork passion
  • Industry revolution vision
  • Future leadership goal
  • Continuous performance feedback
  • Collaborative relationships

Key Requirements

  • 5-7 Years relevant work experience
  • Bachelor's Degree preferred
  • Must be able to carry and lift up to 25 pound boxes
  • Must be able to work nights and weekends

Work Rights

Not specified

Tailored Resume

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