The Support and Operations Manager is responsible for leading the end-to-end support operations for the Wrike platform across all solutions
Job Summary
The Support and Operations Manager is responsible for leading the end-to-end support operations for the Wrike platform across all solutions.
This role ensures that global users receive timely, accurate, and high-quality support while maintaining platform stability and driving continuous improvement.
WPP offers a culture of creativity, belonging, and continuous learning with opportunities to create and influence projects at an unparalleled scale.
Matching Summary
The Support and Operations Manager is responsible for leading the end-to-end support operations for the Wrike platform across all solutions.
Skills & Requirements
Must-have
5+ years global support operations experience
SaaS project or work management platform support
Manage SLAs and incident escalation paths
Strong troubleshooting and analytical skills
Experience with workflow automation and integrations
Nice-to-have
ITIL certification or ITIL-based environment experience
Analytics and reporting to identify support trends
Ability to work independently with minimal supervision
Experience in large complex global organizations
Open-mindedness to new ideas and partnerships
Key Requirements
5+ years experience in global support operations
Experience supporting SaaS project or work management platforms