Assistant Program Operations Manager

Leidos

Remote, United States
Base: $105,300.00 - $190,350.00; bonus/equity: not...
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Lead daily operations of support programs
Analyze interaction metrics and performance measures
Ensure compliance with service level agreements
** Leidos is seeking an Assistant Program Operations Manager for their Military OneSource program, which provides 24/7 support services to military members and their families. The role focuses on managing program operations, ensuring service quality, and analyzing performance metrics while working remotely. **

Job Summary

  • This role leads the Military OneSource program which provides 24/7 support services to military members and their families worldwide.
  • The Assistant Program Operations Manager is responsible for determining caseloads, ensuring client satisfaction, and adhering to strict service level agreements.
  • Candidates must possess a Master's degree in a mental health field and hold a valid, unrestricted license to practice as a licensed therapist.

Matching Summary

Match Score: 75

** Leidos is seeking an Assistant Program Operations Manager for their Military OneSource program, which provides 24/7 support services to military members and their families. The role focuses on managing program operations, ensuring service quality, and analyzing performance metrics while working remotely. **

Salary

Base: $105,300.00 - $190,350.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Lead daily operations of support programs
  • Analyze interaction metrics and performance measures
  • Ensure compliance with Service Level Agreements
  • Manage caseload distribution for client needs
  • Implement data-driven process improvements

Nice-to-have

  • Build strong customer relationships
  • Exhibit strong business and financial acumen
  • Motivate team through honesty and integrity
  • Develop strategy aligned to organizational goals
  • Establish clear responsibilities and accountability

Key Requirements

  • Master's degree in mental health related field
  • Valid unrestricted license as licensed therapist
  • PMP or CEAP certification required
  • 15+ years managing similar program size
  • U.S. citizenship required
  • Pass criminal history and background checks

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter