End Of Lease - Team Lead

Octopusenergy

London, GB
On-site
Lead a team balancing commercial decisions
Assess vehicle damage charges fairly
Handle complex customer escalations
The role involves leading a team to ensure smooth, transparent, and fair transitions when cars return from lease

Job Summary

  • The role involves leading a team to ensure smooth, transparent, and fair transitions when cars return from lease.
  • You will oversee damage charge assessments and handle complex escalations while ensuring every charge is justifiable.
  • This position requires building reporting dashboards to show the Senior Leadership Team performance on cost recovery and efficiency.

Matching Summary

The role involves leading a team to ensure smooth, transparent, and fair transitions when cars return from lease.

Skills & Requirements

Must-have

  • Lead a team balancing commercial decisions
  • Assess vehicle damage charges fairly
  • Handle complex customer escalations
  • Build reporting dashboards for SLT

Nice-to-have

  • Experience in fast-growing environments
  • Focus on transparent customer journey
  • Ability to drive process efficiency

Key Requirements

  • 2 days monthly onsite in London office

Work Rights

Not specified

Tailored Resume

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