It Service Management Senior Business Analyst

Freshfields

Manchester, United Kingdom
Strong itil knowledge and experience
Experience managing supplier relationships
Good working knowledge of servicenow
This role supports the delivery of efficient and effective Service Management processes within the Freshfields Global Centre in Manchester

Job Summary

  • This role supports the delivery of efficient and effective Service Management processes within the Freshfields Global Centre in Manchester.
  • The incumbent will develop subject matter expertise in ITSM processes, analyze change impacts, and identify opportunities for improvement.
  • Key responsibilities include creating detailed requirements documentation for the ServiceNow toolset and facilitating communication between stakeholders across IT and legal teams.

Matching Summary

This role supports the delivery of efficient and effective Service Management processes within the Freshfields Global Centre in Manchester.

Skills & Requirements

Must-have

  • Strong ITIL knowledge and experience
  • Experience managing supplier relationships
  • Good working knowledge of ServiceNow
  • Process mapping and documentation skills
  • Ability to influence stakeholders

Nice-to-have

  • Passion for Service Management
  • Exposure to legal industry technologies
  • Vendor accreditations in ServiceNow
  • ISO processes exposure
  • Enthusiasm to learn new tools

Key Requirements

  • Must have strong ITIL knowledge
  • Experience with Incident Management tool sets
  • Right to work in the UK required

Work Rights

Must have right to work in the UK

Tailored Resume

Cover Letter