Support Operations Associate I

Alarmcom

Lawrence, KS, US
Competitive pyy; not specified; benefits include s...
**
Strong customer service orientation
Logical thinking and problem solving
Ability to work in multiple technical mediums
** Alarm.com is seeking a Support Operations Associate I to provide phone-based technical support for their products and services in Lawrence, KS. The ideal candidate should possess a strong customer service orientation and a willingness to learn about technology, with prior experience in technical support not required. **

Job Summary

  • This role involves providing exceptional phone-based technical support for Alarm.com products to dealers ensuring device functionality.
  • Candidates are encouraged to apply even without previous technical support experience if they possess strong logical thinking and a passion for learning.
  • The company offers a fun, collaborative culture with activities like game nights, nerf wars, and a casual dress environment.

Matching Summary

Match Score: 75

** Alarm.com is seeking a Support Operations Associate I to provide phone-based technical support for their products and services in Lawrence, KS. The ideal candidate should possess a strong customer service orientation and a willingness to learn about technology, with prior experience in technical support not required. **

Salary

Competitive pay; Not specified; Benefits include subsidized medical plan, HSA, 401(k) match, paid holidays, wellness time, vacation, and maternity leave

Skills & Requirements

Must-have

  • Strong customer service orientation
  • Logical thinking and problem solving
  • Ability to work in multiple technical mediums
  • Excellent written and verbal communication skills

Nice-to-have

  • Interest in technology without prior expertise
  • Fluency in Spanish, French, or Portuguese
  • Experience from retail, food service, or hospitality
  • Willingness to learn new technologies

Key Requirements

  • Bachelor's Degree preferred
  • Phone-based support skills preferred
  • Hybrid position requiring in-person work in Lawrence, KS

Work Rights

Not specified

Tailored Resume

Cover Letter