Ai Product Owners

Caterpillar UK

Chennai, India
Fully remote
Ai chatbot performance management
Hallucination detection and mitigation
System prompt design and tuning
Own the performance, reliability, and continuous improvement of AI chatbots supporting MineStar digital applications

Job Summary

  • Own the performance, reliability, and continuous improvement of AI chatbots supporting MineStar digital applications.
  • Monitor AI responses, identify hallucinations and incorrect outputs, and define corrective actions to reduce risk and improve trust.
  • Improve chatbot response quality by refining, structuring, and updating knowledge articles and source inputs used by the AI.

Matching Summary

Own the performance, reliability, and continuous improvement of AI chatbots supporting MineStar digital applications.

Skills & Requirements

Must-have

  • AI chatbot performance management
  • Hallucination detection and mitigation
  • System prompt design and tuning
  • AI validation and quality assurance
  • Knowledge content structuring for AI consumption
  • GenAI chatbots or AI agents in production

Nice-to-have

  • Strong ownership and accountability
  • Bias for quality, safety, and user trust
  • Structured problem solving in ambiguous AI systems
  • Continuous improvement mindset
  • Clear communicator across technical and non-technical teams

Key Requirements

  • Bachelor’s degree in Engineering, Computer Science, Data Science, or related field
  • 8–12+ years of experience in product ownership, digital platforms, or AI-enabled systems
  • Proven experience editing, governing, and tuning system prompts and AI settings
  • Strong understanding of AI validation, testing, and hallucination risks
  • Experience collaborating with GenAI platform, Data, Support, and SME teams

Work Rights

Not specified

Tailored Resume

Cover Letter